In an ever more closely connected world, your customers aren’t just talking about you where everyone else can hear; they’re also listening to what other people have to say about your competitors. In this environment, curating an excellent customer experience isn’t just a good idea, it’s a necessity.
In a recent guest post I did for the Cerasis blog I talk about why creating an amazing customer experience should be the focus of all the parts of an organization, not just marketing and sales. I also dived into why keeping current customers happy is a solid strategy for growth. So, if you have found yourself wondering:
- How do you grow a business?
- How do you hold onto current customers and create a competitive advantage?
- Why does the ‘get more customers’ approach fail (and what works)?
Head over to the Cerasis blog and read my guest post, Focus on Customers and Grow Your Business By Becoming an Inbound Organization, and find out how changing the way you deal with existing customers can move the needle.http://cerasis.com/2018/02/09/inbound-organization/
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Image Credit: Cerasis
Topics: Inbound Organization
